The primary purpose of the Store Leader role is to achieve overall profitability and sales growth by creating an exceptional work environment and delivering an outstanding shopping experience through effective development of the store team. The Store Leader will demonstrate and promote a culture where QuickChek’s core principles of Integrity, Respect, Citizenship, and Spirit work together to create a Great Place to Work, a Great Place to Shop, and a Great Place to Invest.

RESPONSIBILITIES
• Provide exceptional customer service, tend to customers in a prompt, efficient, friendly manner, and handle customer concerns as they arise.
• Engage with customers to promote rewards program.
• Train new Team Members, as needed, including how to properly ID customers per QC policy, Federal and/or State laws.
• Communicate any questions, concerns, or issues to leadership in a timely manner.
• Pass all Mystery Shops (Tobacco and/or Alcohol) and store walks.
• Be proficient in cash handling, lottery procedures and cash control policies.
• Control and process damages and returns to standard, within a timely manner.
• Control inventory levels and shrink.
• Delegate and oversee completion of all work on assigned shift.
• Delegate and oversee completion of all work on all shifts.
• Ensure that safety and uniform policies are followed.
• Maintain lot and walkways as needed in inclement weather.
• Enforce and practice Loss Prevention policies.
• Utilize QCEZ checklists to ensure all departments are neat and orderly.
• Sweep, mop, empty trash and clean as necessary, including restrooms.
• Work with vendors in accordance with company policy and procedures.
• Ensure all equipment is safe and operational, complete preventive maintenance, and call for service when necessary.
• Follow the sales program.
• Order department product accordingly.
• Order product accordingly.
• Review all Food Service Reports weekly.
• Practice proper rotation on all products.
• Achieve food service objectives - audits, sales, and margins.
• Adhere to and assist with Food Service daily production.
• Ensure all food service and beverage items are prepared according to recipe and meet quality and sanitation standards.
• Follow all food safety and dating procedures.
• Submit required reports (transfers, invoices, credits) accurately and timely.
• Work closely with the Food Service Leadership Team to achieve sales goals.
• Ensure all displays are set to standard and signage is correct.
• Keep store in stock and set to planogram.
• Monitor CAO and perform free counts.
• Comply with fuel operating policies and local/federal regulations.
• Ensure exterior grounds and fuel department meets company standards (where applicable).
• Ensure weekly reporting of vacuums is completed in absence of Fuel Leader (where applicable).
• Monitor fuel competitors daily (where applicable).
• Hold monthly team meetings.
• Motivate, train, recognize, and support team members.
• Attend all district and corporate meetings.
• Hire and train new team members on duties and responsibilities.
• Schedule Team Members to follow SLM to meet customer needs.
• Supports personal development of Team Members.
• Track store's monthly P&L and take corrective action, as necessary.
• Review performance concerns, hold documented conversations with Team Members including constructive advice, leading to termination, if necessary.
• Other duties/responsibilities as assigned.

• Great attitude that contributes positively to the work environment.
• Ability to deliver the highest level of customer service.
• Must be a team player and able to communicate effectively with customers and Team Members at various levels within the organization.
• Must respond to customers and daily tasks with a sense of urgency.
• Ability to train and motivate Team Members.
• Open and honest in communications.
• Personal behaviors must align with QuickChek’s principles.
• Ability to analyze data and make relevant business decisions.
• Ability to speak, read, write, and understand basic English.
• Completion of QuickChek University, required training programs, and learning activities.
• Availability to work various shifts.
• Must be detail oriented and able to meet critical deadlines.
• Must be self-motivated.
• Must have reliable transportation to and from work.
• Serv-Safe certified; maintain certified status.
• Strong basic math skills.
• Demonstrate composure in a fast-paced hectic environment.
• Must arrive timely and have an excellent attendance record.

• Stand – Continuously.
• Walk – Continuously.
• Stoop/Kneel/Crouch – Occasionally.
• Grasp/Pinch/Grip - Frequently Bend/Squat/Twist – Frequently.
• Reaching – Continuously.
• Work in cold environment – Occasionally.
• Push/pull 40lbs – Occasionally.
• Lifting.
•   Up to 10lbs – Continuously.
•   Up to 25lbs – Frequently.
•   Up to 50lbs – Rarely.